Frequently asked questions
Our customers are used to approaching RH Hotels with their queries so to make browsing our website easier and to enjoy our services we have listed the most frequently asked questions with their answers. They have been sorted into categories to make things easier for you. Select the following category that best suits your questions to view the published responses:
Lastest questions and answers
Questions & answers detailed by RH Hotels
 
About browsing our website
What are the minimum requirements to search on our web?
Internet Explorer 8 or superior, Mozilla 2.0 or superior
Published the 20/12/2013 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com
 
Online bookings, online secure payment conditions
What are the minimum requirements to search on our web?
Internet Explorer 8 or superior, Mozilla 2.0 or superior
Published the 20/12/2013 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com
RH Hotels offer its customers the minimum rates guaranteed on its Website

With the RH Hotels Guaranteed Minimum Rate Programme you can be sure that you will find the best rates published on our website. We are certain that you will not find a lower price and if you do we guarantee to match that rate. 

Published the 14/01/2014 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com
 
Available services in our network of hotels

INFORMATIONAL MESSAGE

NO DATA HAS BEEN FOUND THAT COINCIDES WITH THE INDICATED SEARCH

At RH HOTELS, S.L. we have the widest range of products. Don't hesitate to contact us if you can't find what you're looking for by clicking here.
 
Miscellaneous questions
Am I entitled to a free transfer and how do I book it?

Free transfers are available for guests that have booked direct through RH Hotels. If this is the case you need to log in to RH website on client log in and enter your passport number and date of birth.

You will see my bookings, select “current” booking and at the bottom of the page there is a transfer icon. Click on info and it will take you to the site for reserving your transfers.

Free transfers must be made at least 48 hours prior to departure from the UK and are not available once in resort.

Published the Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Am I entitled to a free transfer and how do I book it?

RH Hotels offer its customers the minimum rates guaranteed on its Website

What are the minimum requirements to search on our web?

 
 
 
 
 
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