Policy and Commitments
Mission
RH Hotels as a hotel group, establishes a total commitment to its customers, employees, suppliers and society in general, regarding its economic, environmental and socio-cultural performance. It is a clear commitment, the continued implementation of activities for sustainable tourism following the principles of the Sustainable Development Goals (SDGs), so that our actions do not fall only on purely business benefits.
RH Hotels has 4 main purposes:
1. with our CUSTOMERS: To work every day to achieve the happiness of each customer, providing them with an excellent service and experience creating special memories that makes them want to return and be loyal to RH, achieved though the positive attitudes of our service and the adaptation of our product to their preferences and needs.
2. with our STAFF: To offer each person in RH hotels, an environment of trust, a consequence of the development of their capabilities, the recognition of their work well done and the consideration and value as a person, and in which the attitude shown every day are the reflection of the values of the company, the example of their managers and the combined effort.
3. with the COMPANY: To ensure the continuity and growth of the company, brand recognition and its business prestige
4. with the ENVIRONMENT: In RH Hotels, we are aware of the limitation of natural resources available, and the environmental impacts generated by the activity of providing tourism services, therefore, we are committed to the periodic review of the activities, products and services of the group, which may affect the environment. Our objective of social and environmental sustainability goes beyond specific activities, working towards protection, with a trajectory that benefits the destinations where we operate, the satisfaction of tourists and the improvement of tourism in general. We work on aspects related to innovation, contribution to sustainable development, initiatives in favor of the economy and employment, improvement of the corporate image and of the destinations, taking into consideration the guidelines of the Global Code of Ethics for Tourism.
RH Hotels aims to continue growing in its activity and face different challenges within the beach and city holiday tourism. It is essential for us to apply the most innovative advances in management, with state-of-the-art tools and technologies, as well as modern facilities, being socially and environmentally responsible, continuing or expanding our corporate policies, certifications and recognitions.
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