Privacy Policy

WHO IS RESPONSIBLE FOR USING YOUR DATA?

  • RESPONSIBLE OF USE: RESTHOTEL, SL
  • CIF: B03141595
  • Post Code: C/ La pipa, s/n, edif Cenit, Local 3, 03501, Benidorm, ALICANTE
  • E-mail: webmaster@hotelesrh.com

WHAT TYPE OF DATA DO WE USE?

Depending on the services or functionalities that you want to enjoy at any time, we will need to process some type of data or another. In general, said data will be, depending of the circumstances, the following:

  • Your identification information (For example: Your first name, last name, language, country from which you interact with us, contact information, etc.) for booking management, subscription and query resolution.
  • Economic data.
  • Connection data, geolocation and navigation (when interacting with us via a mobile device, for example).
  • Commercial information should you be subscribed to our newsletter.
  • Data about likes and navigation preferences.
  • Identification, professional and work information from your CV.

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the website, such as the reservation of tables for lunch and dinner, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question. Please note that, if you decide not to provide us with this information, you may not be able to complete your reservation request, or that you may not be able to enjoy these and other services or functionalities of the website.

WITH WHAT PURPOSE DO WE USE YOUR PERSONAL DATA?

Depending on how you interact on our website, we Will use your data for the following purposes:

1. To meet the reservation requests or requests you make through the "reservation" section of the website.

We only treat personal data that is strictly necessary to manage or resolve your request.

2. For marketing purposes.

To the extent that you subscribe to our Newsletter, your personal data will be used for the periodic submission of company newsletters.

You must remember that you can unsubscribe from the newsletter (newsletter and news) at any time and at no cost by communicating it to RESTHOTEL, SL by e-mail.

3. Analysis of usability and quality for the improvement of our services (Cookies)

If you access our Platform, we inform you that we will treat your navigation data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to introduce improvements in it. Likewise, on occasions, we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas in which we can improve.

4. To manage your candidacy

We will process your personal data contained in your CV to manage your candidacy and transfer it to the different hotels of the RH HOTELS group.

WHAT IS THE LEGITIMATION FOR THE TREATMENT OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we use it, in this way we will find different legal bases by virtue of the following purposes:

1. Attention request for reservations and information.

The legal basis for the processing of your data is the informed consent to respond to the reservation requests and the queries raised through the website, which implies the acceptance of these conditions by the interested party.

2. Marketing (newsletter/bulletin).

The legitimate basis for treating your data for marketing purposes is the consent you give

3. User & quality analysis (Cookies)

Consent of the user for the implantation of cookies.

4. Candidacies

The legal basis for the processing of your data in relation to your candidacy is your express consent for the treatment of them.

HOW LONG WILL WE KEEP YOUR DATA?

1. Request of information.

We will process your data for as long as necessary to meet your request and subsequently 1 year after the service is provided

2. Marketing

We will process your data until you request to unsubscribe or cancel your subscription to the newsletter.

3. Candidacies

We will use your data for the period f 1 year. After, we will proceed to destroy these.

WILL WE SAHRE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that provide us with support in the services that we offer and that we detail below:

  • To carry out the provision of the corresponding service, management of reservations and requests, and to contact applicants with service providers, when appropriate.
  • Providers for technological services.
  • Hotels from the RH HOTELS group.

WHAT ARE YOUR RIGHTS WHEN YOU SHARE YOUR DATA WITH US?

We promise to respect the confidentiality of your personal data and to guarantee the exercise of your rights. You can exercise them at no cost by sending an e-mail to our address, simply indicating the reason for your request and the right you want to exercise.

If we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

Ask us for access to your data. Ask us to rectify the data we already have. Please note that, by actively providing us with your personal data, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them.

Ask us to delete your data if this is no longer necessary for the purpose for which we need to use it as we have previously informed you, or that we no longer have the legitimacy to do so.

Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time.

On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

CHANGES IN THE PRIVACY POLICY

We may modify the information contained in this Privacy Policy when we deem it convenient. In the event that we do so, we will notify you by different means through the Platform, or even communicate it to your e-mail address when the change in question is significant to your privacy, so that you can review the changes, value them and, where appropriate, oppose or unsubscribe to any service or functionality.

INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, learn how you interact with us and, in certain cases, be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.

 
 
 
 
 
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