Reviews RH Don Carlos & Spa

WHO IS RESPONSIBLE FOR USING YOUR DATA?

• RESPONSIBLE OF USE: RESTHOTEL, SL
• CIF: B03141595
• Post Code: C/ La pipa, s/n, edif Cenit, Local 3, 03501, Benidorm, ALICANTE
• E-mail: dvora@hotelesrh.com

WHAT TYPE OF DATA DO WE USE?

Depending on the services or functionalities that you want to enjoy at any time, we will need to process some type of data or another. In general, said data will be, depending of the circumstances, the following:

• Your identification information (For example: Your first name, last name, language, country from which you interact with us, contact information, etc.) for booking management, subscription and query resolution.
• Economic data.
• Connection data, geolocation and navigation (when interacting with us via a mobile device, for example).
• Commercial information should you be subscribed to our newsletter.
• Data about likes and navigation preferences.
• Identification, professional and work information from your CV.

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the website, such as the reservation of tables for lunch and dinner, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question. Please note that, if you decide not to provide us with this information, you may not be able to complete your reservation request, or that you may not be able to enjoy these and other services or functionalities of the website.

WITH WHAT PURPOSE DO WE USE YOUR PERSONAL DATA?

Depending on how you interact on our website, we Will use your data for the following purposes:

1. To meet the reservation requests or requests you make through the "reservation" section of the website.

We only treat personal data that is strictly necessary to manage or resolve your request.

2. For marketing purposes.

To the extent that you subscribe to our Newsletter, your personal data will be used for the periodic submission of company newsletters.

You must remember that you can unsubscribe from the newsletter (newsletter and news) at any time and at no cost by communicating it to RESTHOTEL, SL by e-mail.

3. Analysis of usability and quality for the improvement of our services (Cookies)

If you access our Platform, we inform you that we will treat your navigation data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to introduce improvements in it. Likewise, on occasions, we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas in which we can improve.

4. To manage your candidacy

We will process your personal data contained in your CV to manage your candidacy and transfer it to the different hotels of the RH HOTELS group.

WHAT IS THE LEGITIMATION FOR THE TREATMENT OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we use it, in this way we will find different legal bases by virtue of the following purposes:

1. Attention request for reservations and information.

The legal basis for the processing of your data is the informed consent to respond to the reservation requests and the queries raised through the website, which implies the acceptance of these conditions by the interested party.

2. Marketing (newsletter/bulletin).

The legitimate basis for treating your data for marketing purposes is the consent you give

3. User & quality analysis (Cookies)

Consent of the user for the implantation of cookies.

4. Candidacies

The legal basis for the processing of your data in relation to your candidacy is your express consent for the treatment of them.

HOW LONG WILL WE KEEP YOUR DATA?

1. Request of information.

We will process your data for as long as necessary to meet your request and subsequently 1 year after the service is provided

2. Marketing

We will process your data until you request to unsubscribe or cancel your subscription to the newsletter.

3. Candidacies

We will use your data for the period f 1 year. After, we will proceed to destroy these.

WILL WE SAHRE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that provide us with support in the services that we offer and that we detail below:

• To carry out the provision of the corresponding service, management of reservations and requests, and to contact applicants with service providers, when appropriate.
• Providers for technological services.
• Hotels from the RH HOTELS group.

WHAT ARE YOUR RIGHTS WHEN YOU SHARE YOUR DATA WITH US?

We promise to respect the confidentiality of your personal data and to guarantee the exercise of your rights. You can exercise them at no cost by sending an e-mail to our address, simply indicating the reason for your request and the right you want to exercise.

If we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

Ask us for access to your data. Ask us to rectify the data we already have. Please note that, by actively providing us with your personal data, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them.

Ask us to delete your data if this is no longer necessary for the purpose for which we need to use it as we have previously informed you, or that we no longer have the legitimacy to do so.

Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time.

On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

CHANGES IN THE PRIVACY POLICY

We may modify the information contained in this Privacy Policy when we deem it convenient. In the event that we do so, we will notify you by different means through the Platform, or even communicate it to your e-mail address when the change in question is significant to your privacy, so that you can review the changes, value them and, where appropriate, oppose or unsubscribe to any service or functionality.

INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, learn how you interact with us and, in certain cases, be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.

Introduction

The purpose of this document is to regulate the GENERAL CONTRACTING CONDITIONS of RESTHOTEL SL online reservation services, provided under NIF B03141595. Address: C/ Mirador,3 03500 Benidorm and registered in the Alicante Commercial Registry, Volume 776, Book 319, Section 2 Page 149, Sheet 9469. 1st Registration (herein after RH Hotels), Tel. 965853040. The Terms "You" and "User" are used here to refer to all individuals who for any reason access www.rh-hotels.co.uk (hereinafter, the Web Site) or use the services provided in the portal.

The use of these services will imply the full acceptance without reservation, and the validity, of each and every one of the General Contracting Conditions included in the latest updated version of these General Conditions.

As a Client, you declare that you are of legal age and have sufficient legal capacity to be bound by these General Contracting Conditions when contracting with Hoteles RH.

Hoteles RH informs you that the procedures to obtain the services offered are those described in these General Contracting Conditions, as well as those specific ones that are indicated on the screen during navigation, so that you declare to know and accept those procedures as necessary to contract the services offered on the Web Site.

Online Booking Services: On-line Booking services are for the purpose of booking rooms at any of the RH Hotels.

The use of these services will mean the full acceptance without reservations, and the validity, of each and every one of the general conditions included in the latest updated version of these general conditions.

Recruitment procedure: When using the service, the user will receive an email that will include their reservation number. The email serves as proof of your reservation and as confirmation of acceptance.

Guarantee and cancellation policy:When making your reservation and to obtain confirmation of it, you will have 3 options available:


If you cancel 4 days before the day of arrival or you don't show, you will be charged 1 night as a cancelation fee. The reservation will be canceled for the rest of the stay. The hotel reserves the right to check the validity of the credit card before the date of entry. In case of early departure, you will be charged for the entire stay, except for just causes. To cancel a reservation, our Reservations team will attend you from Monday to Friday from 9:30 a.m. to 8:00 p.m., at 96 585 39 39. Outside of these hours, please contact directly the hotel you have reserved. You can also cancel your reservation through the website, once logged into your account under the option "Current Reservations".

Prices per room and night: The prices reflected on our website include VAT. 

Child ages: CHILDREN who, on the date the stay commences are 2 years old and a maximum of 12 years of age. To apply the price of a child, you must share a room with at least 2 more adults or 2 people with full payment. If the children exceed the indicated age, they will be considered as adults for all purposes. Children under 2 years of age are considered INFANTS.

The official check in time will be at 4:00 pm, although the room will be prepared before 2:00 pm, on departure day room must be vacated by 12:00 midday. Use of services: The user undertakes to use the services in accordance with the Law, morals, good behavior and public order, as well as with the provisions of these General Conditions of contract.

*GROUPS: "Stag & hen" groups not accepted.* Individual bookings that make up a group will not be accepted.

* Group bookings of more than 4 rooms not accepted.

Variability of the system: RH Hotels may, for greater agility and for the benefit of users, unilaterally modify, at any time and without prior notice, the services provided, or the operating conditions, techniques and use of services, through publication of said modifications on this Web Site in order to use the RH Hotels on-line reservation services that may be known and accepted by the Clients once again.

Conditions of the RH ONLINE Loyalty Program

1. Introduction

The purpose of this document is to regulate the BASIC GENERAL CONDITIONS OF AFFILIATION to the RH Online Program, which offers its holders the possibility of obtaining discounts when consuming the products and / or services of RH Hotels that will be detailed below.

Obtaining and using the RH Online Client Code will mean full and unreserved acceptance of each of the Terms and / or General Conditions set out below. Notwithstanding the foregoing, RH Hotels reserves the right to make modifications to these General Conditions, which will be duly communicated through the corresponding update of the website www.hotelesrh.com.

2. Participation in the RH Client Code

Request to join the loyalty program "RH Client"

The Advantages of being an "RH Client" are personal and non-transferable, and will identify the owner with their data and identification number of the member, authorizing them to participate in the Program as soon as they have enrolled and have accepted these General Conditions. Discounts for being an RH Client so you can enjoy special and exclusive discounts when booking at our hotels and also have discounts at the bar. On the information page of each hotel, we detail the discounts currently available. The "RH Client" program is the property of Hoteles RH, which reserves the right to cancel it.

Please read all sections of this Legal Notice before using this website. The following conditions are binding for any user thereof.

In compliance with the duty of information provided in Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSI-CE) of July 11th, the following general information data for this website is provided below.

The reason for this text is to explain in detail the features of this website and provide the information related to the owner of the website and the purpose of the content included in it.

IDENTIFICATION DATA

This Legal Notice regulates the use of the website service informing you in compliance with Law 34/2002, of July 11th, on Services of the Information Society and Electronic Commerce, regarding the following points:

Owner: RESTHOTEL, S.L.
NIF: B031411595
Address: C / Mirador, 3 - CP 03500, Benidorm (Alicante)
Phone: 965853040/965853939
Email: faqs@hotelesrh.com
Registration data in the Trade Register: Trade Registry of Alicante, Volume 776, Book, 319, Sec. 2nd, Invoice 149, Sheet 9469, 1st Inscription.

RESTHOTEL intends through its website to publicize its activity and facilitate the reservation of flights and stays in the hotels of the RH HOTELS chain, offer the possibility to get in touch, make inquiries, subscribe to our magazine, as well as inform us about your claims and complaints.

The purpose of this document is to establish the general terms and conditions of use of the website. The general terms and conditions are mandatory acceptance and compliance by all users who wish to use it.

USE OF THE WEBSITE AND OBLIGATIONS OF THE USERS.

The user agrees to use the website, content and services, without contravening current legislation, general accepted use and public order. The use of the website for illegal or harmful purposes against RESTHOTEL or a third party is prohibited, which, in any way, may cause damage or prevent the normal use of the website.

RESTHOTEL guarantees that the contents and services offered by the portal respect the dignity of the person, protection of youth and children, non-discrimination based on race, sex, religion, opinion, nationality, disability or any other personal and social aspect.

These General Conditions of Use of the website do not grant the user any other right of use, alteration, exploitation, reproduction, distribution or public communication of the contents of the website other than those expressly provided herein.

The contents (information, sound and / or image files, photographs, designs, etc.)collected on the portal are the property of RESTHOTEL or it is duly authorized for dissemination by its legitimate owners.

RESTHOTEL undertakes not to carry out deceptive advertising and, therefore, it is not allowed:

• Use for all types of commercial or advertising purposes, other than those strictly permitted.
• Its reproduction, publication, distribution or modification, in whole or in part unless it has the prior written authorization of its legitimate owners or is legally permitted.
• Any violation of the rights of RESTHOTEL or its legitimate owners over them.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The user acknowledges and accepts that all industrial and intellectual property rights over the contents and / or any other elements inserted in the website belong to RESTHOTEL or it is duly authorized for dissemination in this website.

In the event that a user or a third party considers that there has been a violation of their legitimate intellectual property rights by the introduction of certain content on the website, they must notify said circumstance to RESTHOTEL indicating:

• Personal data of the interested party holder of the rights allegedly infringed, or indicate the representation with which it acts in case the claim is presented by a third party other than the interested party.
• Indicate the contents protected by intellectual property rights and their location on the Web, the accreditation of the intellectual property rights indicated and an express declaration in which the interested party is responsible for the veracity of the information provided in the notification.

LINKS

This website provides links to other owned websites and content that are owned by third parties. The sole purpose of the links is to provide the user with the possibility of accessing said links. RESTHOTEL is not responsible in any case for the results that may be derived to the user for access to these links.

The user who intends to establish any technical link device from their website to the portal must obtain prior written authorization from RESTHOTEL. The establishment of the link does not imply in any case the existence of relations between RESTHOTEL and the owner of the site where the link is established, nor the acceptance or approval by RESTHOTEL of its contents or services.

The website where the link is established will not contain any brand, name, logo, slogan or other distinctive signs belonging to RESTHOTEL, except those expressly authorized.

UNILATERAL MODIFICATION AND DURATION

RESTHOTEL reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as this Legal Notice.

EXCLUSION OF GUARANTEES AND RESPONSIBILITY

RESTHOTEL does not grant any guarantee nor is it liable, under any circumstances, for damages of any kind that may result from:

• The lack of availability, maintenance and effective operation of the Website and / or its services or contents.
• The existence of viruses, malicious or harmful programs in the contents.
• The illicit, negligent, fraudulent use, contrary to these conditions, in good faith, to the generally accepted uses or to public order, of the Website, its services or contents, by the users.

TREATMENT OF PERSONAL DATA

RESTHOTEL, as stated in its “PRIVACY POLICY” that you can consult on this website, has adopted the appropriate security levels to the data it processes and manages, incorporating all the technical means and measures at its disposal to guarantee its confidentiality, avoid misuse, loss, alteration, unauthorized access and theft.

APPLICABLE LEGISLATION AND JURISDICTION

These Conditions will be governed by Spanish legislation, submitted to the courts and tribunals of the city of Alicante (Spain) in the event of any dispute arising from access to the website.

CONTACT

In the event that any user has any questions about this legal notice or any comments on it, they can contact or send a written communication to the address in the header.