WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
RESPONSIBLE FOR DATA PROCESSING: RESTHOTEL S.L
NIF: B-03141595
Address: Calle Mirador 3, (Benidorm) C.P 03501 España
E-mail Data Protection Officer : protecciondatos@hotelesrh.com
WHAT TYPE OF DATA DO WE PROCESS?
Depending on the products, services or functionalities that you wish to enjoy at any given time, we will need to process certain data or others. In general, this data will be, depending on the case, the following:
- Your identification data (among others, name, surname, first name, ID number, address, country from which you interact with us, other contact details, etc.).
- Data necessary for online check-in (e.g. data relating to your booking, such as check-in date or booking reference).
- Financial and transactional information (e.g. your payment or card details, information about your bookings, cancellations, etc.).
- Professional data (among others, restricted area Agencies).
- Connection, geolocation and navigation data (in case you interact with us from your mobile phone, for example).
- Data contained in your curriculum.
- Commercial information if you are subscribed to our newsletter.
- Data on your tastes and preferences.
- Other data: voice.
Please note that when we ask you to fill in your personal data in order to give you access to a feature or service on the website, we will mark some fields as mandatory, as these are data that we need in order to provide you with the service or give you access to the feature in question.
Please note that if you choose not to provide us with this information, you may not be able to complete your registration as a user, or you may not be able to take advantage of those services or functionalities.
FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
Depending on how you interact with our website, we will process your personal data for the following purposes:
- 1. For the development, fulfilment and performance of the Contract.
This purpose includes processing your data primarily for the following purposes:
- Contacting you in relation to updates or informative communications relating to bookings and/or products purchased, including sending quality surveys about the services and/or products provided.
- Manage the payment of the reservation or product purchased, regardless of the means of payment used.
- To activate the necessary mechanisms in order to prevent potential fraud against you and ourselves during the reservation and/or purchase process. If we consider that the transaction may be fraudulent, this treatment may result in the blocking of the transaction.
- To manage possible refunds once you have made a reservation and to manage requests for information on the availability of the different products. Invoice and to make available to you the tickets, invoices, and any other document accrediting payment in respect of the bookings and/or purchases you have made on this website.
- Invoice and to make available to you tickets, invoices and any other document proving payment in respect of purchases you have made on our Platform.
2. To deal with requests or requests made through the various means incorporated into our website.
We only process the personal data that is strictly necessary to manage or resolve your application or request.
3. For your register for the website
In the event that you decide to register on our website, we need to process your data to identify you as a user of the website and give you access to its different functionalities, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.
4. For marketing purposes
If you subscribe to our newsletter, your personal data will be used for the periodic sending of newsletters and commercial bulletins of the RH HOTELS chain. You must remember that you can unsubscribe from the newsletter at any time and free of charge by contacting us at protecciondatos@hotelesrh.com, or by following the instructions we offer you in each of our communications.
5. Usability and quality analysis for the improvement of our services (Cookies).
If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, i.e. to understand the way in which users interact with our Platform and thus be able to make improvements to it. Likewise, we occasionally carry out quality actions and surveys aimed at finding out the degree of satisfaction of our customers and users and detecting those areas in which we can improve.
6. Applications
We will process your personal data in order to manage your professional application and your inclusion in the employment database of the hotels that make up the HOTELES RH chain.
7. Online check-in
We will process the personal data necessary to manage your online check-in through the area provided for this purpose on our website.
8. Agency Area
We will process your personal data to manage your access to the restricted area of the website for collaborating agencies.
9. Calls and voice recordings
We process the information you provide to ensure the quality of the services provided.
WHAT ARE THE LEGAL GROUNDS FOR PROCESSING YOUR PERDONAL DATA?
The legal basis that allows us to process your personal data also depends on the purpose for which we process it, so we will find different legal bases under the following purposes:
1. Development, fulfilment and execution of the purchase contract.
The processing of your data is necessary for the performance of the contract between us and you. We understand that the processing of this data is positive for all parties involved in the payment of a purchase and in particular for you, as it allows us to put in place appropriate measures to protect you against fraud attempts by third parties.
2. Customer Service.
We consider that we have a legitimate interest in dealing with the requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial to you insofar as it allows us to attend to you properly and resolve the queries raised. When you contact us, in particular, for the management of incidents related to the product purchased through the Platform, the processing is necessary for the execution of the purchase contract. When your query is related to the exercise of the rights about which we inform you below, or claims related to our products or services, what legitimises us to process your data is the fulfilment of legal obligations on our part.
3. Web log
The basis of legitimacy for your consent is the provision of your consent when you register on our website.
4. Marketing
The legitimate basis for processing your data for marketing purposes is you hereby consent.
For example, when you agree to receive personalized information by various means, when you consent to receive a newsletter, or when you agree to the legal basis for participating in a promotional action.
In order to show you personalized information, we consider that we have a legitimate interest in profiling the information we have about you (browsing, preferences or purchase history) and the personal data you have provided us with such as age range or language, as we understand that the processing of this data is also beneficial to you because it allows you to improve your user experience and access information in accordance with your preferences.
5. Usability and quality analysis
The basis of legitimacy is the consent given on our website for the installation of cookies it deems appropriate.
6. Candidatures
The basis of legitimacy is the execution of pre-contractual measures requested by you, as well as your informed consent.
7. Online check-in
The basis of legitimacy for the processing of your data is your informed consent as well as the execution of a contract to which you are a party.
8. Agency Area
Your data is processed on the basis of your express consent, the performance of a contract to which you are a party and the fulfilment of obligations imposed on the data controller.
9. Calls and voice recordings
The legal basis for processing your data is the proper performance of a contract for the provision of services or supplies of purchased products, as well as our legitimate interest in being able to fulfil our duty of proactive accountability.
FOR HOW LONG WILL WE KEEP YOUR DATA?
1. Development, fulfilment and execution of the purchase contract.
We will process your data for the time necessary to manage the purchase of the products or services you have purchased and then the legally established time periods for the fulfilment of our tax obligations. On some occasions, we will only process some data until such time as you decide, as in the case of payment data (credit card) that you have asked us to store for possible future purchases.
2. Customer service
We will process your data for as long as it is necessary to deal with your request.
3. Web log.
We will process your data for as long as you remain a registered user (i.e. until you decide to unsubscribe).
4. Marketing and Newsletter
We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional activities, we will retain your data for a period of six 6 months after the end of the activity.
Regardless of the fact that we process your data for the time strictly necessary to fulfil the corresponding purpose, we will subsequently keep your data duly stored and protected for as long as any liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the statute of limitations has expired in each case, we will delete the personal data.
5. Usability and quality analysis
The data provided will be kept for the time required to fulfil the purpose, as well as to comply with any corresponding legal obligations.
6. Applications
We will keep your data for one year from the receipt of the curriculum, after which we will proceed to its deletion or destruction.
7. Online check-in
Your data will be kept for the time necessary to respond to potential claims or legal or police requirements.
8. Agency Area
Your data will be kept for the duration of the commercial relationship and thereafter for the time necessary to respond to claims or legal requirements.
9. Calls and voice recordings
Your personal data will be kept for the duration of the contractual relationship and thereafter until such time as the obligations and liabilities imposed by commercial and tax legislation and any other applicable legislation expire.
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
In order to fulfil the purposes indicated in this Privacy Policy, it is necessary for us to give access to your personal data to third parties who provide us with support in the services we offer you and which we detail below:
- Where applicable, Companies in the HOTELES.RH chain, on the legal basis of legitimate interest.
- Financial institutions, for the management of payments.
- Technological service providers, who provide us with support.
- Logistics, transport and delivery service providers and partners.
- WhatsApp: https://www.whatsapp.com/legal/updates/privacy-policy/?lang=es
- Authorities; where appropriate, for compliance with legal obligations.
SOCIAL NETWORKS
HOTELES RH has the following social networks; Facebook, Instagram, Twitter, and those to be integrated in the future. HOTELES RH shall allow the user to carry out the following actions on the social network profiles of HOTELES RH; once linked to the page or profile, the user may post comments, images or photographs, links or any other type of multimedia content supported by the Social Network.
The user must be the owner of the copyright and intellectual property rights or have the mandatory authorization of the third parties affected. It is expressly forbidden to publish on the page any text, graphics, images, photographs, videos, etc. that violate or are likely to violate morality, ethics, public order, good taste or decorum, and/or that infringe, violate or infringe intellectual or industrial property rights, the right to image or any provision of the current regulations.
HOTELES RH reserves the right to immediately remove any content published on its social networks and may request the permanent blocking of the social network of the user who uploads the removed content. As indicated, HOTELES RH shall in no case be responsible for the content freely published by a user. The user declares that he/she is aware that the publications made on the social networks of HOTELES RH will be known by other users. HOTELES RH shall not store the photographs and/or videos uploaded to the social network, but they shall remain on the social network for as long as the latter provides in its terms of use and privacy policy.
HOTELES RH reserves the right to carry out certain promotions, activities, and competitions, in which the user "follower" of the HOTELES RH social network profile may participate. The terms and conditions of each promotion or competition will be published on the corresponding social network, in accordance with the applicable regulations. The social networks in which we organize these activities in no case sponsor, endorse or administer the aforementioned activities. HOTELES RH informs you that it may advertise activities, products, and services, not being considered advertising activity the recommendation to other users of the HOTELES RH website. Below you will find the link to the privacy policy of the different social networks:
Facebook: https://www.facebook.com/help
Instagram: http://instagram.com/about/legal/privacy/
Twitter: https://twitter.com/privacy
Thus, before clicking on the logos of the social networks present on our website, you can inform yourself and make a redirection with prior knowledge of the processing of your data and on a voluntary basis.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights. You may exercise these rights free of charge by sending us an e-mail to protecciondatos@hotelesrh.com, indicating the reason for your request and the right you wish to exercise.
If we consider it necessary to identify you, we may ask you for a copy of a document proving your identity. Regardless of the purpose or legal basis on which we process your data, you have the right to:
- Ask us for access to the information we hold about you.
- Ask us to rectify data we already hold about you. Please note that by actively providing us with your personal information in any way, you warrant that it is true and accurate, and you undertake to notify us of any changes or modifications to it.
- Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have previously informed you, or to the extent that we no longer have the legitimacy to do so.
- Ask us to restrict the processing of your data, which means that in certain cases you may ask us to temporarily stop processing the data or to keep it longer than necessary when you may need it. If you have provided us with your consent to the processing of your data for any purpose, you also have the right to withdraw your consent at any time.
- Moreover, where the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.
Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php.
CHANGES TO THE PRIVACY POLICY
We may change the information contained in this Privacy Policy from time to time. If we do, we will notify you in a variety of ways through the Platform, or we will notify you at your email address when the change in question is significant to your privacy, so that you can review the changes, assess them and, if appropriate, object or unsubscribe to any service or functionality.
INFORMATION ABOUT COOKIES
We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookie Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.