Privacy policy
This privacy declaration contains numerous general and technical details regarding
the measures we take to ensure the utmost respect for the privacy of our visitors.
The final objective of RESTHOTEL, S.L. (here in "RH Hotels") is that the needs and
expectations of its clients are in accordance with the all the activities carried
out by our organisation, including protection of privacy.
RH Hotels guarantees the protection and confidentiality of the data provided to
us by our customers. This information is gathered and managed pursuant to Law 15/1999
on Personal Data Protection and is covered by the provisions of article 12.1 of
Law 1/1992 on citizen security.
All the data provided is included in a digital file containing Personal Data created
by RH Hotels, which is also responsible for the custody of this file. The purpose
of this file is to comply with the legal requirements in force regarding the registration
of travellers and to provide occasional information regarding our special offers,
new features and for the purpose of conducting statistical research.
You are hereby informed that you may exercise your right to access, rectify, correct
or oppose your personal information at any time by giving written notice to:
RESTHOTEL SL, C/Mirador 5, 03501, Benidorm, Alicante, Spaina
Similarly, the peculiarities of our website are governed by the following principles
with regard to the application of the privacy policy:
Browsing: The website is not configured to gather personal information
of any type from the computer while the user browses the website. This means that
unless the user provides us with personal information voluntarily and explicitly,
we will never know the name, email address or any other information capable of identifying
the user.
Cookies: Our website technology uses certain technological processes
based on cookies. Cookies are chains of encrypted text that the website stores in
the user's computer. Our site requires the use of cookies for certain processes,
such as:
- Recognising visitors making return visits to our pages.
- Storing and remembering access preferences to exclusive user areas each time the
user returns to the pages.
- Monitoring the use made of the website by the user.
The nature of the cookies used by our site are defined as "persistent"
cookies since they are permanently stored on the hard drive of the user's personal
computer until they are deleted. RH Hotels does not use cookies to obtain information
regarding Users' visits to other websites or any other information other than that
concerning their specific interaction with the RH Hotels website. Cookies do not
corrupt or damage the computer or the files or programmes installed on the computer.
If the User does not wish to receive these cookies, the computer's web browser can
be configured to block them (see the instructions for your specific browser) although
doing this will affect your ability to perform certain transactions on the website
and your general browsing experience.
Required information for the user to carry out transactions: When
we need to obtain information from the User, we always ask this to be provided expressly
and voluntarily. For example, if you want to make a booking at one of our hotels,
we will ask you for specific information regarding your name, address, telephone
number, email, type of credit card and its number and expiry date, etc, to enable
us to process the booking. We will use your email to send you the confirmation and,
if necessary, we will use the other information to contact you if your collaboration
is needed to continue with the booking.
Storing the information: RH Hotels notifies you that by completing
the registration form for new clients on our website, the personal information entered
by the user is stored on the RH Hotels servers, including the complete name, and
postal address, email address, personal access code to the reserved areas, tax code
(CIF or NIF) telephone number and the language chosen for viewing the site. The
personal access code is stored in encrypted form to offer our clients a higher level
of security.
Under no circumstances will RH Hotels store your credit card information or other
payment methods provided by the user through the Website in its own data files or
any belonging to third parties.
E-mail: RH Hotels has an email policy which requires it to send
only communications that will be useful to the user and that the user has requested.
When the User makes a booking through the web page and provides an email address,
at no time shall such user be contacted with offers and promotions unless this has
specifically been requested during the booking process or when registering personal
data. The only communications received will be in regard to the confirmation of
the information in the RH Hotels private database, and the confirmation that the
reservation has been made by processing the payment to guarantee this. Additional
communications may include a reminder of your entry code (password) or copies of
booking requests made on request. In the latter case, these communications will
be in response to the processes requested and put in motion by the user. Beyond
these four circumstances, RH Hotels will not send any additional information to
the User unless expressly requested to do so.
Use of social tools on our website: RH Hotels provides its users
with forms and options to allow them to inform their own network of contacts about
content of the RH Hotels website they believe will be of interest to them. RH Hotels
enables this information to be sent by providing users with automated forms. The
information provided about these addressees will never be stored in any digital
files held by RH Hotels, nor shall it be used for any future marketing or promotional
campaigns, whether regular or sporadic. The addressee and sender information of
such communications and their content are destroyed during the sending process.
Use of the information: The personal information provided by the
user while using the website to make a booking is made available to the hotel requested
to enable it to process the booking. Should the User cancel the booking, the information
stored will continue to be stored in our records with the sole purpose of keeping
a historical record of applications and shall not be accessed again. When the User's
stay at the RH Hotels establishment has finished, the information stored may be
used for offline direct marketing activities, without prejudice to the provisions
of the paragraph above, for an RH hotel.
Publication of the information to third parties: RH Hotels may
divulge the Personal Data if it is legally required or authorised to do so or if,
in good faith, RH Hotels considers that such action is necessary to (a) comply with
the law in force or cooperate with a legal action brought against RH Hotels or the
site; (b) protect or defend the rights or property of RH Hotels, the site or its
users and (c) act in emergency situations to protect personal security or that of
RH Hotels or the site.
Links to other sites: If the User opts to leave the website through
links to websites that are not owned by RH Hotels, the latter accepts no liability
for the privacy policies of such sites, nor for any cookies that may be stored on
the user's computer.
Legal matters: This is a Spanish website and is subject to Spanish
law. RH Hotels may make available the personal information provided by the user
with its consent when legally required to do so, or acting in good faith provided
such action is necessary to investigate or protect guests, visitors or associates
of RH Hotels or their property (including this website).
Changes to this website's privacy policy: RH Hotels reserves the
right to make changes to this website's privacy policy. All changes shall be published
in this section, in order to keep Users up to date with the information gathered
on the Website, how it is processed and used, and how it can be made available to
third parties.