GENERAL CONTRACTUAL CONDITIONS OF RESTHOTEL SL
Introduction
The purpose of this document is to regulate the GENERAL CONTRACTUAL CONDITIONS governing online booking services with RESTHOTEL SL, with Spanish Tax Code (NIF) B-03141595, with registered address in C/ Mirador,3 03500 Benidorm and entered in the Companies Registry of Alicante, Volume 776, Book 319, Section 2,Folio 149, Page 9469. Entry 1 (henceforth, RESTHOTEL SL), Telephone 965853040. The terms "You" and "User" are used herein to refer to all individuals accessing www.rh-hotels.co.uk (the Website) for any reason, and those using the services provided on the portal.
By using these services, the user fully and unreservedly accepts the validity of all the General Contractual Conditions set out in the most recent, updated version of these General Conditions.
As the Customer, you declare that you are of full contractual age and have the legal capacity to be bound by these General Contractual Conditions on entering into this contract with RESTHOTEL SL.
RESTHOTEL SL declares that the procedures for obtaining the services offered are those set out in these General Contractual Conditions, in addition to any other conditions that may be specified on the screen whilst browsing. You therefore declare that you know and agree that these procedures are necessary to enable you to engage the services offered on the Website.
Use of the RESTHOTEL SL Online Booking Service
Online Booking Services
Online Booking Services: The purpose of the online Booking service is to enable rooms to be booked at any RH Hotels establishment. By using these services, the user fully and unreservedly accepts the validity of all the General Contractual Conditions set out in the most recent, updated version of these General Conditions.
Booking Procedure: The user will receive a confirmation e-mail including a reference number of the booking made when using the service. This e-mail is proof that you have made the booking and confirms acceptance.
Guarantee and cancellation policy: When making the booking and to obtain conformation thereof, you must enter your credit card information to guarantee your booking. RESTHOTEL S.L. will charge this credit card account for the price of the first night's stay at the hotel. In the event of a cancellation two days prior to the arrival date, the price of one night will be charged to the account to cover costs, and if you fail to arrive at the hotel on the entry date without giving prior notice, the price for two nights will be charged to cover expenses. RESTHOTEL S.L. will automatically charge your credit card account for the price of the second night of your stay as a cancellation fee, and the remainder of the booking will be cancelled.
If you leave the hotel before the date specified in your booking without just cause, you will be charged for the entire stay. If you wish to cancel a booking, our Booking team is available to deal with your requirements personally from Monday to Friday from 9.30 a.m. to 8 p.m. on 902 99 60 72. At other times, please contact the hotel directly. You can also cancel your booking on the website, on the reservation page.
Rates per room and per night. The rates published on our web page include VAT.
Use of the services.
The user undertakes to use the services in accordance with the law, ethics and public order, in addition to the requirements of the General Contractual Conditions.
Variability of the system
RESTHOTEL, SL may, in the interests of expediency and for the benefit of users, unilaterally modify the services provided at any time and without prior notice, including the operative, technical conditions for use and for the use of the services. It undertakes to publish all such modifications on this website for the information and acceptance of users. Likewise, the users, in order to improve the service and establish optimal quality levels, which is the ultimate aim of RESTHOTEL SL, are invited to suggest any modifications they see fit by contacting the parties responsible for the page by writing an email to webmaster1@hotelesrh.com
Protection of users' personal data by RESTHOTEL SL
Pursuant to the provisions of article 5 of statutory law 15/1999 of 13 December on Personal Data Protection (herein LOPD), Resthotel, SL hereby informs you that the Personal Data you have supplied to us by filling in any electronic registration forms appearing on our website, as well as any data that RESTHOTEL SL may access as a consequence of browsing, enquiry, application or entering into a contract for any service or product or any transaction or operation carried out via the RESTHOTEL SL website will be saved in a file supervised by RESTHOTEL SL at its registered address (c/Mirador, 3 � 03501 Benidorm). Users may exercise their right to access, rectify, cancel or oppose the management of their personal data, under the terms and conditions set out in the law on personal data protection (LOPD).
Generally, the personal data provided to us will be used to comply with your requests for information and to keep you informed of the new activities, products and services provided by RESTHOTEL SL.
Consent to the communication of such personal data can be revoked at any time, although it will not have a retrospective effect. If, when completing the form in question, the user agrees to receive information via email, the user is thus giving consent to receiving marketing emails pursuant to the demands of the of Services for the Information Society and E-Trade (LSSICE), When we are provided with personal data belonging to third parties, pursuant to the provisions of article 5.4 of the LOPD, you are declaring that the persons involved have been informed in advance of the content of the data provided, its origin, the existence and purpose of the file containing the data, the addressees of such information and the possibility of exercising their rights to access, rectify, cancel or oppose, as well as the identifying data of RESTHOTEL SL, under the terms and conditions established herein. RESTHOTEL SL undertakes to keep the personal data absolutely confidential, using this exclusively for the purposes stated.
RESTHOTEL SL informs you that it has established sufficient technical and organisational security measures to guarantee the security of its personal data and prevent its alteration, loss, handling and/or unauthorised use, given the state of the technology, the nature of the data stored and the risks to which these are exposed, either by human, physical or natural acts. All this in accordance with the provisions of article 9 LOPD and Royal Decree Law 994/1999, of 11 June, which approves the Regulation of Safety Measures for digital files containing Personal Data.
Right to Modify the General Contract Terms and/or Conditions
RESTHOTEL SL reserves the right to make unilateral changes to any part of the General Contract Conditions in any manner it sees fit without giving prior notice. Users will be informed of any modifications made through the Website so that they can once again be accepted.
Users accept that by using the online booking service they fully and unreservedly accept all the clauses included in the Website Rules of Use, in the version published by RESTHOTEL SL at the exact time the user enters into the contract for the service. These rules of use are complementary to these General Conditions provided they do not contradict them. Therefore, the user must be aware of the importance of referring to the rules on this page before accessing and/or using such services.
Applicable Law and Competent Jurisdiction
These conditions shall be governed by Spanish law, which shall govern all matters not covered by these conditions involving their interpretation, validity and execution. RESTHOTEL SL and the User, expressly renounce all other codes of law, undertake to be bound by the Courts and Tribunals of Benidorm for any controversy deriving from the provision of the services subject to these General Conditions. In the event that the User is resident outside Spain, RESTHOTEL SL and the user, expressly renounce all other codes of law, and agree to be bound to the courts and tribunals of the city of Benidorm, Alicante (Spain).
Conditions of the RH ONLINE Loyalty Programme
1. Introduction
The purpose of this document is to set out the BASIC GENERAL AFFILIATION CONDITIONS of the R·H Online Programme, which offers its customers the opportunity to obtain discounts on products and/or services of R·H HOTELS, which are itemised below.
Obtaining and using the R•H Online Card implies the full, unreserved acceptance, of all the following General Terms and/or Conditions. By signing this document, the Holder declares his/her full understanding of the terms/conditions and shall be bound thereto until the cancellation of the Card.
Notwithstanding the above, RH HOTELS reserves the right to make changes to these General Conditions, which will be duly communicated by updates on the website www.hotelesrh.com.
2. Participation in the RH Hotels Online Card
2.1. Requesting the RH Online Card and registering in the Programme
The RH Online Card is the property of RH HOTELS, with registered address in Calle la Pipa, Edificio Cenit, 1, Local 3, 03500 Benidorm and with Spanish Tax Code No. B-03141595.
The RH Online Card is personal and non-transferable and will identify the holder by their details and membership number, enabling the holder to participate in the Programme after registration and acceptance of these General Conditions.
2.2. Discounts
The RH Card entitles you to special, exclusive discounts when making bookings at our hotels and to obtain discounts on purchases at the Bars and Cafes. The currently available discounts are published on each hotel’s information page.
3. RH Online Cardholders
Only private individuals, over 18 years of age, who have accepted the Programme conditions may be Cardholders.
4. RH Online Card Website
Once a user has duly registered as an RH Online cardholder in accordance with the procedures set out for this purpose, they may access the Programme’s private pages by correctly identifying themselves with their access data: RH card number or e-mail address provided when registering with the programme, and the password created on activating their online account (required).
By accessing the Programme’s private pages, Holders may consult their account status, amend personal details, among other options...
RH Hotels will not be held liable for any fraudulent activities carried out by a third party who may have obtained the Cardholder’s details from the Programme’s private page, nor for the fraudulent use that the Cardholder may make of the data provided.
5. The RH Online Card
The RH Hotels Online Card is the property of RH Hotels, which reserves the right to cancel it in the event of its inappropriate use by the Cardholder. The sale or transfer of the Card is prohibited.
In the event the Card is lost or damaged, the Cardholder may request a duplicate card through the “Customer Services” section on the RH Hotels website or by phoning RH Hotels Information and Bookings: 902 995 072.
In the event the RH Online Card is stolen, the Cardholder undertakes to inform RH Hotels through the “Customer services” section on www.hotelesrh.com or by phoning RH Hotels Information and Bookings on 902 995 072. Once informed of the incident, RH Hotels will proceed with the immediate cancellation of the Card and a new one will be issued to the Cardholder as soon as possible. RH Hotels is not held responsible for the fraudulent use of the card and its benefits by third-parties.
6. Cancellation of an Account
The Account may be cancelled for any of the following reasons:
a) Upon request of the Cardholder:
Upon request through the www.hotelesrh.com website, on the customer services section, indicating full name and membership no.
b) Upon request of RH Hotels:
In each of the above cases, except the latter, the Cardholder will automatically lose their rights of use of the Card and the advantages associated with it, as well as all the POINTS accumulated on its account.
In the event of cancellation by RH HOTELS for business strategy reasons, the Cardholders will be given a term of 6 months to continue enjoying the advantages of the Programme before the Card is definitively cancelled, with the subsequent loss of the associated benefits and advantages.
In each and every case set out under the previous heading b), the Cardholder expressly renounces any claim to RH HOTELS for damages that could be caused by the cancellation for said causes.
For payment irregularity or inappropriate behaviour in the hotel, without prejudice to any claim for damages which RH Hotels could present, if relevant.
In the event of force majeure, or legal, governmental or other impositions of any nature that make the cancelation of the Programme necessary.
When the business strategy of RH HOTELS so requires.
7. Confidentiality and Data Protection
Pursuant to the provisions of Statutory Law 15/1999 of 13 December on Personal Data Protection, you are hereby informed that the Personal Data which you have supplied to us and which you may supply to us in future shall be saved in a file for which Resthotel S.L. shall be responsible. You are entitled to exercise your right to access, rectify, cancel and oppose the handling of your data at our registered address (Calle de la Pipa n� 1, Edificio Cenit Local 3, 03500 Benidorm, or by writing to central@hotelesrh.com. Your personal data shall be handled in order to develop, comply with and control our business relationship, and to inform you via ordinary mail, or by electronic means, of all the products and services marketed by RH Hotels, and, in the event, any company in our Group operating in the accommodation and catering sectors, authorising, to this effect, the communication of your data to these companies. The Owner guarantees in all cases that the data supplied are correct and genuine, the owners therefore being required to keep the information up to date and in accordance with the current situation. In this sense, RH Hotels must be informed of any change to the name, address, email, etc by the Owner or Co-owner, in writing (by post, fax, email or internet), to be able to guarantee a correct service; otherwise it accepts no liability.
In order to provide a more efficient service, RH Hotels may provide the Owner with confidential information regarding the “status of his/her account” and other personal data.
As regards cancellation of the data, the contractual relationship between the Owner and RH Hotels will be understood to have terminated provided there are no outstanding claims or any situation governed by any specific law requiring it be conserved, 12 months after the Card is cancelled, all this pursuant to Statutory Law 15/1999 of 13 December.
8. Liability
RH Hotels accepts no liability:
for any indirect or consequent damage caused to the Cardholder deriving from the use of the Card or from any of its advantages or services provided in accordance with the provisions of this Contract.
of the damages resulting from misuse of the Card by the Cardholder in accordance with the provision of these General Terms.
of the availability or continuity of the telematic services offered to the Cardholder, which excludes any responsibility for damages of any nature that could be occasioned by lack of availability, or continuity of its website or its services, although it will attempt to facilitate, to the best of its abilities, technical support for the person affected.
RH Hotels is not obliged to control, nor will previously control, the absence of any virus or content element that could produce alterations to the software or hardware of the users or persons visiting the Internet web pages, or any subsequent claim for damages derived from them.
9. Jurisdiction
The Basic and Operative Conditions together comprise a single unit and shall be interpreted and applied pursuant to Spanish Law. With regard to any questions arising from the interpretation and application of these General Conditions, the parties expressly renounce any codes of law that may correspond to them and expressly undertake to be bound by the jurisdiction of the Courts and Tribunals of Benidorm (Spain).